Refund policy

Refund Policy

At Holy Cart Online, many of our products are made to order. Each item is prepared specially for the customer after the order is placed.

Because our products are made to order, we do not accept returns or exchanges for reasons such as wrong size selected, change of mind, or customer preference.

Damaged or Wrong Items

If you receive a damaged product, defective product, or the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue, please include:

Order number
Clear photos of the damaged or wrong item
Clear photos of the packaging
A brief explanation of the issue

After reviewing the details, we may offer a replacement or refund depending on the situation.

Size and Product Selection

Please check the product details, size chart, color, and shipping address carefully before placing your order.

Holy Cart Online is not responsible for incorrect size, color, or product selection made by the customer.

Order Cancellation

Orders can only be cancelled before production begins. Once an order has entered production, it cannot be cancelled because the item is made specially for you.

Non-Returnable Items

Made-to-order products
Personalized products
Used or washed items
Items damaged due to customer handling
Items returned without approval

Refund Processing

If a refund is approved, it will be processed to the original payment method. The time taken for the amount to reflect may depend on your bank or payment provider.

Contact Us

For refund or replacement requests, please contact us through our Contact page.